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ITHA Alert and Info Text Service FAQs

  • Do I get these messages automatically with my ITHA membership?
You are automatically eligible for the text service if you are an IT resident, you do need to separately Opt-In to this service by clicking our Service Opt-In Form.
  • Does it cost anything to join the service or receive alerts?
Signing up is free; however, there may be a small message or data rate charges depending on your cellular plan.
  • Will my data be used by third parties?
No, the information you provide is for ITHA use exclusively. Please see this Privacy Policy for details.
  • Can I use the ITHA Hotline and service to report emergencies?
You must first use the normal 911, 311 or other SF agency numbers to report emergencies. Only use the ITHA Hotline, (415) 275-0162, after you have provided a report to the appropriate SF emergency services.
  • Can I opt out of this service at any time?
Yes, you can cancel this service at any time. Just text STOP to 855-561-6987. After you send the text message STOP, you'll get a text message to confirm that you have been unsubscribed. After this, you will no longer receive ITHA Text messages. If you want to join again, just sign up as you did the first time.
  • Can I text my alerts directly to the ITHA service?
No, you must call the ITHA Hotline and leave your alert information as a voicemail. Please provide as much context as possible, including the time and location observed.
  • Can I ask questions about this service on the ITHA Hotline?
No, you cannot as you can only leave a voicemail. You can ask questions in our ITHA forum.
  • I get a lot of text messages. How many will this service add?
We are sensitive to this and do not anticipate more than a few a month. This does depend on neighborhood situations; however, if multiple reports of the same issue come into the hotline, you will only get one message.
  • I already get ALERTSF text messages. Do I need this as well?
The ALERTSF service is city-wide and not focused on IT. While an ALERTSF incident that occurs in our neighborhood may be resent by us, you will not get the neighborhood alerts and information not on ALERTSF unless you sign up.